《PHP教程:php 微信公眾平臺(tái)開發(fā)模式實(shí)現(xiàn)多客服的實(shí)例代碼》要點(diǎn):
本文介紹了PHP教程:php 微信公眾平臺(tái)開發(fā)模式實(shí)現(xiàn)多客服的實(shí)例代碼,希望對(duì)您有用。如果有疑問,可以聯(lián)系我們。
PHP學(xué)習(xí)其實(shí)微信公眾平臺(tái)的多客服功能已經(jīng)出來好久了,并且一出來的時(shí)候我就已經(jīng)為自己的公眾號(hào)實(shí)現(xiàn)了,原本以為大家都已經(jīng)會(huì)了,但是今天還是有人問起這個(gè)多客服功能怎么使用,我找了下網(wǎng)上也沒什么好的教程,今天我就給大家發(fā)一篇比較簡(jiǎn)單易懂的教程吧
PHP學(xué)習(xí)在這篇微信公眾平臺(tái)開發(fā)教程中,我們將介紹如何使用開發(fā)模式實(shí)現(xiàn)多客服系統(tǒng).
PHP學(xué)習(xí)一、回復(fù)多客服消息
PHP學(xué)習(xí)在新的微信協(xié)議中,開發(fā)模式也可以接入客服系統(tǒng). 開發(fā)者如果需要讓用戶使用客服系統(tǒng),需要在接收到用戶發(fā)送的消息時(shí),返回一個(gè)MsgType為transfer_customer_service的消息,微信服務(wù)器在收到這條消息時(shí),會(huì)把用戶這次發(fā)送的和以后一段時(shí)間內(nèi)發(fā)送的消息轉(zhuǎn)發(fā)客服系統(tǒng).
PHP學(xué)習(xí)返回的消息舉例如下
PHP學(xué)習(xí)
<xml>
<ToUserName><![CDATA[touser]]></ToUserName>
<FromUserName><![CDATA[fromuser]]></FromUserName>
<CreateTime>1399197672</CreateTime>
<MsgType><![CDATA[transfer_customer_service]]></MsgType>
</xml>
PHP學(xué)習(xí)該消息的實(shí)現(xiàn)如下(以方倍工作室的微信公眾平臺(tái)PHP SDK為基礎(chǔ))
PHP學(xué)習(xí)
//回復(fù)多客服消息
private function transmitService($object)
{
$xmlTpl = "<xml>
<ToUserName><![CDATA[%s]]></ToUserName>
<FromUserName><![CDATA[%s]]></FromUserName>
<CreateTime>%s</CreateTime>
<MsgType><![CDATA[transfer_customer_service]]></MsgType>
</xml>";
$result = sprintf($xmlTpl, $object->FromUserName, $object->ToUserName, time());
return $result;
}
PHP學(xué)習(xí)?二、觸發(fā)多客服會(huì)話
PHP學(xué)習(xí)一般情況下,用戶想要咨詢問題是,經(jīng)常會(huì)問“你好”,“在嗎”,這樣的問題.
PHP學(xué)習(xí)我們以這些詞為觸發(fā)關(guān)鍵詞,當(dāng)用戶發(fā)送的文本消息內(nèi)容中包含這些詞的時(shí)候,就返回多客服消息給用戶(用戶在微信端感覺不到任何內(nèi)容,但微信公眾賬號(hào)會(huì)將用戶本次及以后一段時(shí)間的消息都轉(zhuǎn)發(fā)到客服).
PHP學(xué)習(xí)實(shí)現(xiàn)代碼如下:
PHP學(xué)習(xí)
//接收文本消息
private function receiveText($object)
{
$keyword = trim($object->Content);
if (strstr($keyword, "投訴") || strstr($keyword, "你好") || strstr($keyword, "在嗎")){
$result = $this->transmitService($object);
}
return $result;
}
PHP學(xué)習(xí)?三、完整代碼
PHP學(xué)習(xí)
<?php
/*
方倍工作室
CopyRight 2014 All Rights Reserved
*/
define("TOKEN", "weixin");
$wechatObj = new wechatCallbackapiTest();
if (!isset($_GET['echostr'])) {
$wechatObj->responseMsg();
}else{
$wechatObj->valid();
}
class wechatCallbackapiTest
{
//驗(yàn)證消息
public function valid()
{
$echoStr = $_GET["echostr"];
if($this->checkSignature()){
echo $echoStr;
exit;
}
}
//檢查簽名
private function checkSignature()
{
$signature = $_GET["signature"];
$timestamp = $_GET["timestamp"];
$nonce = $_GET["nonce"];
$token = TOKEN;
$tmpArr = array($token, $timestamp, $nonce);
sort($tmpArr, SORT_STRING);
$tmpStr = implode($tmpArr);
$tmpStr = sha1($tmpStr);
if($tmpStr == $signature){
return true;
}else{
return false;
}
}
//響應(yīng)消息
public function responseMsg()
{
$postStr = $GLOBALS["HTTP_RAW_POST_DATA"];
if (!empty($postStr)){
$this->logger("R ".$postStr);
$postObj = simplexml_load_string($postStr, 'SimpleXMLElement', LIBXML_NOCDATA);
$RX_TYPE = trim($postObj->MsgType);
switch ($RX_TYPE)
{
case "event":
$result = $this->receiveEvent($postObj);
break;
case "text":
$result = $this->receiveText($postObj);
break;
}
$this->logger("T ".$result);
echo $result;
}else {
echo "";
exit;
}
}
//接收事件消息
private function receiveEvent($object)
{
switch ($object->Event)
{
case "subscribe":
$content[] = array("Title" =>"歡迎關(guān)注方倍工作室", "Description" =>"使用方法:\n1.發(fā)送快遞單號(hào),例如6367532560,可查詢快遞詳情", "PicUrl" =>"http://www.3856.cc/weixin/weixin/logo.jpg", "Url" =>"");
break;
default:
$content = "receive a new event: ".$object->Event;
break;
}
if(is_array($content)){
if (isset($content[0])){
$result = $this->transmitNews($object, $content);
}else if (isset($content['MusicUrl'])){
$result = $this->transmitMusic($object, $content);
}
}else{
$result = $this->transmitText($object, $content);
}
return $result;
}
//接收文本消息
private function receiveText($object)
{
$keyword = trim($object->Content);
if($keyword == "時(shí)間" || $keyword == "測(cè)試"){
$content = date("Y-m-d H:i:s",time());
$result = $this->transmitText($object, $content);
}
//觸發(fā)多客服模式
else if (strstr($keyword, "您好") || strstr($keyword, "你好") || strstr($keyword, "在嗎") || strstr($keyword, "有人嗎")){
$result = $this->transmitService($object);
return $result;
}
return $result;
}
private function transmitText($object, $content)
{
$textTpl = "<xml>
<ToUserName><![CDATA[%s]]></ToUserName>
<FromUserName><![CDATA[%s]]></FromUserName>
<CreateTime>%s</CreateTime>
<MsgType><![CDATA[text]]></MsgType>
<Content><![CDATA[%s]]></Content>
</xml>";
$result = sprintf($textTpl, $object->FromUserName, $object->ToUserName, time(), $content);
return $result;
}
private function transmitNews($object, $newsArray)
{
if(!is_array($newsArray)){
return;
}
$itemTpl = " <item>
<Title><![CDATA[%s]]></Title>
<Description><![CDATA[%s]]></Description>
<PicUrl><![CDATA[%s]]></PicUrl>
<Url><![CDATA[%s]]></Url>
</item>
";
$item_str = "";
foreach ($newsArray as $item){
$item_str .= sprintf($itemTpl, $item['Title'], $item['Description'], $item['PicUrl'], $item['Url']);
}
$newsTpl = "<xml>
<ToUserName><![CDATA[%s]]></ToUserName>
<FromUserName><![CDATA[%s]]></FromUserName>
<CreateTime>%s</CreateTime>
<MsgType><![CDATA[news]]></MsgType>
<Content><![CDATA[]]></Content>
<ArticleCount>%s</ArticleCount>
<Articles>
$item_str</Articles>
</xml>";
$result = sprintf($newsTpl, $object->FromUserName, $object->ToUserName, time(), count($newsArray));
return $result;
}
private function transmitMusic($object, $musicArray)
{
$itemTpl = "<Music>
<Title><![CDATA[%s]]></Title>
<Description><![CDATA[%s]]></Description>
<MusicUrl><![CDATA[%s]]></MusicUrl>
<HQMusicUrl><![CDATA[%s]]></HQMusicUrl>
</Music>";
$item_str = sprintf($itemTpl, $musicArray['Title'], $musicArray['Description'], $musicArray['MusicUrl'], $musicArray['HQMusicUrl']);
$textTpl = "<xml>
<ToUserName><![CDATA[%s]]></ToUserName>
<FromUserName><![CDATA[%s]]></FromUserName>
<CreateTime>%s</CreateTime>
<MsgType><![CDATA[music]]></MsgType>
$item_str
</xml>";
$result = sprintf($textTpl, $object->FromUserName, $object->ToUserName, time());
return $result;
}
//回復(fù)多客服消息
private function transmitService($object)
{
$xmlTpl = "<xml>
<ToUserName><![CDATA[%s]]></ToUserName>
<FromUserName><![CDATA[%s]]></FromUserName>
<CreateTime>%s</CreateTime>
<MsgType><![CDATA[transfer_customer_service]]></MsgType>
</xml>";
$result = sprintf($xmlTpl, $object->FromUserName, $object->ToUserName, time());
return $result;
}
private function logger($log_content)
{
if(isset($_SERVER['HTTP_APPNAME'])){ //SAE
sae_set_display_errors(false);
sae_debug($log_content);
sae_set_display_errors(true);
}else if($_SERVER['REMOTE_ADDR'] != "127.0.0.1"){ //LOCAL
$max_size = 10000;
$log_filename = "log.xml";
if(file_exists($log_filename) and (abs(filesize($log_filename)) > $max_size)){unlink($log_filename);}
file_put_contents($log_filename, date('H:i:s')." ".$log_content."\r\n", FILE_APPEND);
}
}
}
?>
PHP學(xué)習(xí)本段代碼經(jīng)過測(cè)試,在自定義菜單中返回多客服消息,無法讓用戶進(jìn)入多客服狀態(tài),使用多客服消息后,后續(xù)所有消息在一段時(shí)間內(nèi)都將作為客服消息轉(zhuǎn)發(fā),原來的開發(fā)模式下的自動(dòng)回復(fù)都將失效.
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